Refund policy

Returns & Refunds Policy

Thank you for choosing Hybrid Motor Group (HMG).

We want you to purchase with confidence. This Returns & Refunds Policy explains when products can be returned, how refunds are processed, and your rights as a customer.

Nothing in this policy affects your statutory rights under UK consumer law.

1. Before You Order

Hybrid batteries are specialist automotive components. Before purchasing, please ensure you have selected the correct battery for your vehicle.

If you are unsure, our team is happy to help identify the correct battery before you place your order.

2. Returning an Item

If you wish to return a product, please contact Hybrid Motor Group before returning any goods.

Returns cannot be accepted without prior authorisation.

To request a return, please provide:

  • Your order number
  • Vehicle registration
  • Product purchased
  • Reason for return

We will provide return instructions where applicable.

3. Change of Mind

If you have changed your mind, you may request a return within 14 days of receiving your order, provided that:

  • the battery has not been installed;
  • the battery has not been connected to a vehicle;
  • the battery remains unused;
  • it is in its original condition;
  • it is returned with all packaging and accessories.

Once the returned product has been inspected and approved, a refund will be issued to the original payment method.

Original delivery charges are non-refundable unless required by law.

Customers are responsible for the cost of returning unwanted items.

4. Incorrect Product Ordered

If you have ordered the wrong battery, please contact us immediately.

If the battery has not been installed or used, we will work with you to arrange a return or exchange.

If the battery has been installed, fitted, modified or damaged, we may be unable to accept its return.

5. Faulty or Damaged Products

If your order arrives damaged or you believe the battery is faulty, please notify us as soon as reasonably possible.

We may request:

  • photographs;
  • diagnostic information;
  • fault codes;
  • installation details.

Where necessary, the battery may need to be returned for inspection and testing.

If the fault is confirmed to be covered by warranty or consumer law, Hybrid Motor Group will repair, replace or refund the product as appropriate.

6. Products That Cannot Be Returned

For safety and quality reasons, we cannot accept returns of batteries that have:

  • been installed;
  • been connected to a vehicle;
  • been modified or dismantled;
  • suffered accidental damage;
  • been contaminated;
  • been incorrectly stored;
  • been damaged during installation.

This does not affect your rights if the product is faulty or not as described.

7. Inspection of Returned Products

All returned batteries are inspected by our technical team.

If inspection confirms that:

  • the battery has not been used;
  • it is in its original condition; and
  • it meets our return requirements,

your refund or exchange will be processed.

If the returned battery does not meet these conditions, it may be returned to you without a refund.

8. Refunds

Approved refunds will be processed using the original payment method.

Please allow 5–10 working days for your bank or card provider to process the refund after it has been issued.

9. Return Shipping

Unless the product is faulty or supplied incorrectly, customers are responsible for the cost of returning items.

Returned batteries must be packaged securely to prevent damage during transport.

Hybrid Motor Group cannot accept responsibility for items damaged in transit due to inadequate packaging.

10. Exchange Batteries

Where a battery is supplied on an exchange basis, your original battery (core) must be returned in accordance with our Exchange Battery Policy.

Failure to return the exchange battery within the required timescale may result in an additional core charge.

11. Order Cancellations

Orders may be cancelled before dispatch by contacting Hybrid Motor Group as soon as possible.

If an order has already been dispatched, it will be treated as a return and this policy will apply.

Special-order or bespoke products that have been specifically sourced for a customer may not be cancellable once procurement has begun.

12. Incorrect Deliveries

If you receive the wrong product, please contact us immediately.

Hybrid Motor Group will arrange for the incorrect item to be collected and the correct product to be supplied as quickly as possible.

Please do not install your battery if you believe you have received the incorrect item. Contact Hybrid Motor Group immediately. Batteries that have been installed or connected to a vehicle cannot normally be returned unless they are faulty.

13. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Hybrid Motor Group

📧 Email: support@hybridmotorgroup.co.uk

📞 Telephone: [Insert Number]

🌐 Website: www.hybridmotorgroup.co.uk