Hybrid Motor Group
FREQUENTLY ASKED QUESTIONS
Clear answers about refurbished hybrid batteries.
Learn more about our refurbishment process, supply service, warranty, delivery and trade support.
Battery refurbishment
What is a refurbished hybrid battery?
A refurbished hybrid battery is a suitable battery pack that has undergone testing, refurbishment, balancing and final quality checks before being returned to service.
Do you diagnose faults on the vehicle?
No. Hybrid Motor Group specialises in battery testing, refurbishment, balancing and final quality testing. Vehicle diagnosis must be completed by a suitably qualified mechanic or hybrid specialist before the battery is supplied to us.
Do you remove or install the battery?
No. The battery must be safely removed and installed by the customer’s chosen qualified mechanic or workshop.
Testing and quality
What tests are carried out?
Battery modules are assessed for voltage, capacity, internal resistance, consistency and overall suitability before the battery progresses through the refurbishment process.
What is battery balancing?
Balancing helps equalise the modules so they operate at a consistent voltage and state of charge before final testing.
What happens if a battery fails your quality checks?
A battery that does not meet our quality standards will not be approved for dispatch. We will explain the available options based on the test results.
Ordering and delivery
Can the battery be delivered to my mechanic?
Yes. Subject to the agreed delivery arrangements, the refurbished battery can be sent directly to your chosen mechanic or workshop.
How long does refurbishment take?
Turnaround depends on battery condition, parts availability and current workload. Your quotation or order confirmation will include the estimated timeframe.
Warranty and trade
Do you offer trade pricing?
Yes. Trade and volume pricing may be available to qualifying garages, dealers, fleet operators and hybrid specialists.
Can garages open a trade account?
Yes. Garages and other qualifying automotive businesses can submit a trade account application through our Trade page.
Still have a question?
Send us your vehicle and battery details and our team will explain the available options.